Refund policy
Last updated: August 31, 2026
This policy applies to purchases made at shadeformhome.com for delivery within the United States. Shadeform is operated by LILY KNOCHEL HJ INC, 223 E Main St, Evans City, PA 16033, United States.
Questions: service@shadeformhome.com
1. Return window
You have 30 calendar days from the delivery date to request a return.
The delivery date is the date the carrier marks the package as delivered. If tracking is unavailable, we use the latest estimated delivery date.
Requests sent after day 30 may be declined.
2. What can be returned
We accept a return when all of the following are true:
- The request is made within 30 days of delivery.
- The lamp is unused and in resalable condition.
- The item is in the original packaging, with every part included (shade, base, bulb if supplied, hardware, remote, charging cable, and manuals).
- The product has not been damaged, altered, painted, or assembled in a way that prevents resale.
- The item is not listed as non-returnable below.
You may plug the lamp in once to confirm it works. Using it as everyday lighting, damaging labels, or returning a dirty, scratched, cracked, or incomplete lamp may lead to a refused return or a partial refund.
3. What cannot be returned
We do not accept returns of:
- Items requested after the 30-day window.
- Lamps that are used, stained, scratched, cracked, or missing parts.
- Damage caused by incorrect assembly, the wrong bulb, a power surge, outdoor use, or use in a wet area.
- Gift cards and digital items, if offered.
- Custom or personalized items, if offered later.
Items marked “Final sale” on the product page may be returned only if they arrive damaged or are the wrong item.
4. Damaged, defective, or wrong item
If your order arrives damaged, defective, or is the wrong color or model:
- Photograph the outer box, inner packing, the product, and the problem.
- Email service@shadeformhome.com within 7 days of delivery. Include your order number and photos.
- Keep the packaging until we tell you otherwise.
If we confirm the problem is our error or carrier damage, we will replace the item or refund you in full, including the original outbound shipping charge. In these cases you do not pay return shipping. We will send a prepaid label or arrange pickup when available.
5. Who pays return shipping
- Change of mind, or a color you selected yourself: you pay return shipping.
- Our error, damage in transit, or a defective product: we pay return shipping.
Use a trackable service. We are not responsible for a return that is lost and has no tracking.
Do not send the parcel cash-on-delivery or freight collect. Those shipments may be refused.
6. How to request a return
Email service@shadeformhome.com with:
- Order number
- Name and email used at checkout
- Product name and color
- Reason for the return
- Photos, if the item is damaged, defective, or incorrect
We reply within 2 business days with approval or a request for more information. Do not ship the product until you have written approval and the return address.
After approval, send the item to:
LILY KNOCHEL HJ INC
Shadeform Returns
223 E Main St
Evans City, PA 16033
United States
Write your order number on the outside of the box or on a note inside.
7. Inspection
We inspect returns within 3 business days of arrival. We check that the item matches the approved request and meets the condition rules above.
If the return is incomplete or not resalable, we may reject it and send it back at your expense, or issue a partial refund for the loss in value. We will email you the result.
8. Refunds
Approved refunds go back to the original payment method only. We do not refund to a different card or in cash.
Timing:
- Inspection: about 3 business days after we receive the parcel
- Refund submitted: within 5 business days after inspection
- Arrival on your statement: usually another 5–10 business days, depending on your bank
Original shipping is refunded only for our error, damage in transit, or a defective product. For change-of-mind returns, outbound shipping is not refunded.
If you paid for expedited shipping, that upgrade fee is not refunded on a change-of-mind return.
9. Exchanges
We do not swap items automatically. To change a color, return the original lamp and place a new order. If we sent the wrong item, we will replace it when stock allows.
10. Order cutoff and cancellations
Our daily order cutoff is 5:00 p.m. U.S. Eastern Time on business days (Monday–Friday, excluding U.S. federal holidays).
- Orders placed before 5:00 p.m. ET on a business day are prepared for shipment that business day when possible.
- Orders placed after 5:00 p.m. ET, or on a weekend or holiday, are processed the next business day.
To cancel, email service@shadeformhome.com as soon as possible. If we receive the request before 5:00 p.m. ET and the order has not been handed to the carrier, we will cancel it and refund the original payment method.
If the parcel has already shipped, you will need to refuse the delivery or return it after it arrives, following this policy.
11. Lighting and packing
Table lamps are electrical products. Test them indoors on a dry surface. We may refuse a return if the lamp was used outdoors, in a wet bathroom zone, or with a bulb above the stated wattage.
Glass and frosted shades are fragile. Pack returns with enough cushioning. Damage caused by poor return packing may reduce the refund.
We ship only within the United States. Returns must also be sent from a U.S. address to the Pennsylvania address above.
12. Contact
Shadeform
Operated by LILY KNOCHEL HJ INC
223 E Main St
Evans City, PA 16033
United States
Email: service@shadeformhome.com
Website: https://shadeformhome.com